Shipping policy

Effective Date: September 23, 2023

At VOXO, we aim to provide clear order updates and reliable delivery.

Processing Time

Orders are generally processed within 1 to 5 business days after payment confirmation.

Business days do not include weekends or public holidays. Processing may take longer during promotional periods, high-demand periods, or unexpected operational events.

Delivery Time

After dispatch, delivery generally takes 5 to 12 business days.

Please allow approximately 8 to 20 business days from order confirmation to delivery, including processing and transit time.

Delivery estimates are not guaranteed. Carrier operations, weather, customs processing, and other circumstances may affect delivery timing.

Shipping Costs

Available shipping options and costs are displayed at checkout before you complete your purchase.

Tracking

Once your order ships, we will send tracking information to the email address used at checkout when it becomes available.

Please allow time for the carrier’s tracking system to update after dispatch.

Delays

If we cannot ship your order within the stated processing period, we will notify you and provide an updated shipping date. If you do not wish to accept a material delay before shipment, you may cancel the unshipped order for a full refund.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you need to correct an address, contact support@voxowatches.com immediately. We can only attempt changes before the order enters fulfillment or ships.

Lost, Damaged, or Missing Packages

If your order arrives damaged, contains an incorrect item, or appears lost in transit, contact us as soon as possible.

Please report delivery issues within 60 calendar days from the carrier’s confirmed delivery date or expected delivery date. Include your order number and any relevant photos, videos, or tracking details.

We will review the case and provide an appropriate solution under our Return, Refund, Exchange & Promotional Offers Policy.