Terms of service

Effective Date: September 23, 2023

Welcome to VOXO. These Terms of Service govern your access to and use of the VOXO website and any purchase made through it.

By accessing our website or placing an order, you agree to these Terms of Service.

1. About VOXO

VOXO is operated by V COMPANY NEGOCIOS DIGITAIS LTDA (“VOXO,” “we,” “us,” or “our”).

Email: support@voxowatches.com

2. Eligibility and Customer Information

By placing an order, you confirm that you are legally able to enter into a binding agreement and that the information you provide is accurate, complete, and current.

You are responsible for providing a valid email address, shipping address, and payment information.

3. Orders and Acceptance

Submitting an order is an offer to purchase a product from VOXO. An order confirmation email confirms that we received your order request; it does not guarantee acceptance.

We may accept, decline, limit, or cancel an order before shipment for legitimate reasons, including product availability, payment issues, suspected fraud, pricing errors, inaccurate product information, or shipping restrictions.

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

4. Product Information and Availability

We aim to display product descriptions, images, colors, and specifications as accurately as possible. However, colors and details may appear differently depending on your screen or device.

Product availability is not guaranteed. We may modify, discontinue, or limit products at any time without prior notice.

5. Prices and Payments

Prices are shown in U.S. dollars unless otherwise stated. Available payment methods are displayed at checkout.

You agree to pay the total amount displayed at checkout, including any applicable shipping charges and taxes. Payment processing is handled by third-party providers, including PayPal and other payment methods available at checkout.

6. Shipping, Returns, Refunds, and Warranty

Our Shipping & Delivery Policy and Return, Refund, Exchange & Promotional Offers Policy are incorporated into these Terms of Service.

Please review these policies before placing an order. They explain processing times, delivery estimates, cancellation requests, refunds, warranty coverage, promotional offers, and how to report delivery or product issues.

7. Promotions and Discount Codes

Promotions, discount codes, bundles, gifts, and limited-time offers may be subject to additional terms.

Unless expressly stated otherwise:

Promotions cannot be combined;
Discount codes cannot be exchanged for cash;
Promotional items have no separate cash value;
VOXO may modify, suspend, or end a promotion at any time;
We may cancel promotions affected by technical errors, misuse, or suspected fraud.

8. Intellectual Property

All content on the VOXO website, including our name, logos, designs, text, images, graphics, videos, product descriptions, and website design, is owned by or licensed to VOXO and is protected by applicable intellectual-property laws.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without our prior written permission.

9. Prohibited Conduct

You agree not to:

Use the website for unlawful, fraudulent, or abusive purposes;
Provide false, misleading, or inaccurate information;
Interfere with the website’s security or functionality;
Attempt to access restricted systems or customer information;
Use automated tools to scrape, copy, or disrupt our website without authorization;
Abuse promotions, refunds, warranty claims, or customer-support channels.

10. Third-Party Services

Our website may use or link to third-party services, including payment providers, shipping providers, analytics tools, and social-media platforms.

VOXO is not responsible for third-party websites, services, policies, availability, or content. Your use of third-party services is subject to their own terms and privacy policies.

11. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, VOXO provides its website and services on an “as available” basis.

Nothing in these Terms limits rights that cannot legally be limited or excluded. Where permitted by law, VOXO will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.

Our total liability for any claim related to an order will not exceed the amount paid by you for the product giving rise to that claim, except where applicable law requires otherwise.

12. Privacy

Your use of the website is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect personal information.

13. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised effective date.

The Terms in effect at the time you place an order apply to that order, except where a change is required by law.

14. Governing Law

These Terms are governed by applicable laws. Nothing in these Terms is intended to limit or exclude any consumer rights that cannot be waived under applicable law.